Privacy Policy

Overview


Autelonline.com operates this website and provides related services, including all content, features, tools, products, and services (the “Services”) to deliver a curated shopping experience.

Autelonline.com is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

Personal Information We Collect

We may collect the following types of personal information:
  • Contact information (name, billing/shipping address, phone number, email)
  • Payment information (payment method, billing details, transaction information)
  • Account information (username, password, preferences)
  • Order information (products viewed, cart activity, purchases, returns)
  • Communication data (customer support messages)
  • Device information (IP address, browser type, device identifiers)
  • Usage data (site interaction and navigation behavior)

How We Collect Information

We collect personal information:
  • Directly from you (orders, account creation, customer support)
  • Automatically through cookies and similar technologies
  • From service providers (payment processors, logistics partners, analytics tools)
  • From third-party partners and marketing platforms

How We Use Your Information

We use your personal information to:
  • Process and fulfill orders
  • Provide customer support
  • Manage accounts and transactions
  • Arrange shipping and delivery
  • Improve and personalize user experience
  • Send order updates and service notifications
  • Provide marketing and promotional communications
  • Detect fraud and ensure security
  • Comply with legal obligations

Sharing of Personal Information

We may share your information with:
  • Shopify and service providers (payment, shipping, analytics, IT services)
  • Logistics and fulfillment partners
  • Marketing and advertising partners (for promotional and personalized ads)
  • Affiliates or corporate group entities
  • Legal authorities when required by law
  • Business transaction partners (e.g., mergers or restructuring)
Some of these partners may process data outside your country of residence.

Cookies and Tracking Technologies

We use cookies and similar technologies to:
  • Improve website functionality
  • Analyze site performance
  • Remember user preferences
  • Support marketing and advertising activities
You may manage or disable cookies through your browser settings, but some features of the site may not function properly.

Shopify Data Processing

Our store is hosted on Shopify.

Shopify processes personal information to help provide and improve our services.

For more information, please refer to Shopify’s Privacy Policy:
https://privacy.shopify.com/en

Data Retention

We retain personal information only as long as necessary to:
  • Fulfill orders
  • Maintain accounts
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Your Rights

Depending on your location, you may have the right to:
  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Request data portability
  • Opt out of targeted advertising
  • Withdraw consent (where applicable)
We will not discriminate against you for exercising your privacy rights.

International Data Transfers

Your personal information may be transferred and processed outside your country of residence.

For users in the EEA or UK, we use appropriate safeguards such as Standard Contractual Clauses to protect your data.

Data Security

We implement reasonable technical and organizational measures to protect your personal information.

However, no system is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our Services are not intended for individuals under the age of majority in their jurisdiction.

We do not knowingly collect personal data from minors.

Legal Basis (EEA/UK Users)

Where applicable, we process your personal data based on:
  • Contract performance
  • Legal obligations
  • Legitimate business interests
  • Consent (where required)

Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: sales.uk@autelonline.com
Phone: +1 (626) 428-4967
Address: Room 5401-46C, Tower 1, Phase III, Qianhai Excellence Financial Center, No. 5109 Menghai Avenue, Nanshan Subdistrict, Qianhai Shenzhen-Hong Kong Cooperation Zone, Shenzhen, Guangdong 518000, China

For GDPR purposes, Autelonline.com acts as the data controller of your personal information.