Shipping Method Guide

✓ Speedy Order Processing

Once your order is successfully placed, you will receive an order confirmation email containing your purchase details. 
Orders are typically processed within 24 hours (excluding weekends and public holidays). After your order has been shipped, tracking information will be sent to you by email. You can also track your shipment through our Track Your Order page.

✓ Before You Purchase

We operate separate regional websites for customers in the United States, United Kingdom, and European Union. To enjoy free shipping and faster delivery, please place your order on the website corresponding to your shipping destination.

Please note that additional shipping fees may apply if an order is placed through a website that does not match the destination country or region.

✓ Reliable Shipping

We partner with trusted international carriers, including DHL, UPS, USPS, FedEx, and DPD, to ensure your order is delivered safely and efficiently.

Please refer to the table below for shipping details:

 Region
Shipping Warehouse
Shipping Fee
Estimated Delivery Time
United States
Perth Amboy, NJ
3–5 Business Days
United Kingdom
Dunstable
Free Shipping
3–5 Business Days
European Union
Ginsheim-Gustavsburg, Frankfurt
3–7 Business Days
Other Countries
Hong Kong
Shipping charges vary based on order value and destination
7–15 Business Days

Important Notes

  • Delivery times shown above do not include order processing time, which typically requires 1–2 business days.
  • We do not ship to P.O. Boxes or military addresses (APO/FPO).
  • If your order contains pre-order, backordered, or out-of-stock items, it may be shipped in multiple packages. If you receive only part of your order, please contact our customer support team before reporting a missing shipment.
  • If additional shipping charges appear during checkout, please first verify that you are placing your order through the correct regional website.

✓ Worry-Free Delivery Protection

For added peace of mind, you may purchase our Shipping Protection Service during checkout for an additional fee equal to 2% of your order value. If your package is lost, damaged, or arrives with missing items during transit, compensation may be provided based on the circumstances and the results of the carrier's investigation.

Note: Once shipped, the Shipping Protection Service is non-refundable.

✓ Need Assistance?

Email: sales.uk@autelonline.com

Phone: +86 18028700839

Customer Support Hours: Monday–Friday (UTC+8)

Response Time: Within 24 business hours

Company Address: Room 201, 2nd Floor, Building E, Zhongwu Logistics Park, Xixiang Street, Baoan District, Shenzhen, China